Terms of Service

Last updated: 25 October 2026

1. Overview

Welcome to Emily & Hart.

This website is operated under the trading name Emily & Hart. Throughout the website, the terms "we", "us" and "our" refer to the operator of Emily & Hart.

Our online store is available at https://emilyandhart.co.uk and is powered by Shopify.

By using our website or placing an order, you agree to these Terms of Service, subject to your statutory rights.

Please read these terms before making a purchase.

2. Online Store Conditions

By using our website, you agree to provide accurate information and to use our services only for lawful purposes.

You must not:

• Use our website for fraudulent activities.

• Upload malicious software.

• Attempt unauthorised access to our systems.

• Interfere with our website's operation.

• Infringe intellectual property rights.

• Use our services to distribute spam or harmful content.

We reserve the right to restrict access to our services where reasonably necessary for security or legal reasons.

3. Products and Availability

We make reasonable efforts to provide accurate product descriptions, measurements, images and availability information.

Product colours may appear slightly different depending on your device and display settings.

Products are subject to availability.

If an ordered product becomes unavailable, we will notify you and arrange an appropriate refund.

4. Pricing and Payment

Product prices are displayed on our website and may be updated from time to time.

Applicable taxes, delivery charges and other mandatory costs will be disclosed before you complete your purchase.

Payments are processed through the secure payment methods offered at checkout.

We reserve the right to correct pricing errors. Where an error affects an existing order, we will contact you before proceeding.

5. Orders

When you place an order, you submit an offer to purchase the selected items.

An automated acknowledgement does not necessarily constitute acceptance of the order.

The contract is formed when we accept your order, normally by confirming dispatch.

We may decline or cancel orders for legitimate reasons, including:

• Product unavailability.

• Payment failure.

• Suspected fraudulent activity.

• Material pricing errors.

If an order is cancelled by us after payment, we will refund the amount paid for the undelivered goods.

6. Shipping and Fulfilment

Emily & Hart works with international fulfilment partners, and orders may be dispatched directly from our fulfilment warehouse in China.

Estimated delivery times and shipping arrangements are explained in our Shipping Policy.

Delivery times may vary depending on location, shipping carrier, customs processing and other circumstances.

We will comply with applicable UK consumer rights relating to delivery, delays and undelivered orders.

7. Customs and Import Charges

Because products may be shipped internationally, customs procedures and applicable import taxes may affect certain orders.

Any charges that customers are legally required to pay will be disclosed before purchase where applicable.

We are responsible for accounting for taxes and charges where required by law.

Customers will not be required to pay undisclosed charges contrary to applicable consumer protection legislation.

8. Returns and Refunds

We offer a voluntary 30-day returns policy.

Customers also benefit from applicable statutory cancellation rights and protections relating to faulty or incorrectly described goods.

Please review our Refund & Return Policy for full information about eligibility, return shipping costs, refunds and exchanges.

Certain change-of-mind returns may need to be sent to an international facility.

This does not affect your statutory consumer rights.

9. Consumer Rights

Under applicable UK consumer protection legislation, goods must meet the relevant legal standards, including being as described, of satisfactory quality and fit for purpose.

Customers may be entitled to a refund, repair, replacement or other remedy where goods do not meet these standards.

Nothing in these terms excludes or limits statutory consumer rights.

10. Intellectual Property

The Emily & Hart name, website content, photographs, designs, graphics and other original materials are protected by applicable intellectual property laws.

You may not reproduce, distribute or commercially exploit protected content without permission, except as permitted by law.

11. Third-Party Services

Our website may use services operated by third parties, including payment processors, shipping providers and Shopify.

Third-party services may be subject to additional terms and privacy policies.

We are not responsible for independently operated third-party websites, except to the extent required by law.

12. Customer Reviews and Submissions

Customers may submit reviews, feedback or suggestions.

By submitting content, you confirm that it is accurate to the best of your knowledge and does not violate applicable laws or third-party rights.

You permit us to display and use voluntarily submitted content for purposes connected to our business, subject to applicable law.

We reserve the right to moderate unlawful, misleading or abusive submissions.

13. Website Accuracy

We make reasonable efforts to keep the information on our website current and accurate.

Occasional errors may occur regarding product descriptions, availability or prices.

Where an error materially affects an order, we will contact the customer and provide the appropriate options.

Nothing in this section affects our legal obligations regarding accurate information.

14. Limitation of Liability

Nothing in these terms excludes or restricts liability for:

• Death or personal injury caused by negligence.

• Fraud or fraudulent misrepresentation.

• Breach of statutory consumer rights.

• Any other liability that cannot lawfully be excluded.

To the extent permitted by law, we are not responsible for losses that are not reasonably foreseeable or do not result from a breach of our obligations.

15. Privacy and Personal Information

Personal information collected through our website is processed in accordance with our Privacy Policy.

Please review that policy for further details about how we collect, use and protect personal information.

16. Changes to These Terms

We may update these Terms of Service when reasonably necessary to reflect changes in our products, business operations or applicable law.

Updated terms will be published on our website.

Changes will not retrospectively remove rights already acquired under existing contracts.

17. Governing Law

These Terms of Service are governed by the laws applicable to the contract, including mandatory consumer protections applicable to customers in the United Kingdom.

Nothing in these terms limits any mandatory legal rights or jurisdictional protections available to consumers.

18. Contact Information

If you have any questions about these Terms of Service, please contact our customer support team.

Emily & Hart

Website: https://emilyandhart.co.uk

Email: support@emilyandhart.co.uk

We aim to resolve customer enquiries fairly and efficiently.