Shipping Policy

At Emily & Hart, we are committed to providing a reliable and convenient shopping experience.

Please review the following information regarding shipping, order processing and delivery.

1. Free Shipping

We offer free standard shipping on orders delivered to the United Kingdom.

Any applicable shipping restrictions or additional charges will be displayed before checkout.

2. Order Processing

Orders are normally processed Monday to Friday, excluding weekends and public holidays.

Our estimated order processing time is 3–10 working days.

Processing times may be longer during busy periods, promotional events or public holidays.

Once your order has been dispatched, you will receive a shipping confirmation when the relevant tracking information becomes available.

3. Shipping Origin

Emily & Hart works with international fulfilment partners to prepare and dispatch customer orders.

Orders may be shipped directly from our international fulfilment warehouse in China.

This allows us to offer products to our customers through our online store while managing international fulfilment and delivery.

4. United Kingdom Delivery Times

Once dispatched, standard shipping to the United Kingdom is estimated to take 7–14 working days.

This delivery estimate is separate from the order processing time.

Actual delivery dates may vary depending on the destination, carrier, customs processing and circumstances outside normal transport operations.

The applicable delivery information will be communicated before purchase.

We will comply with all applicable statutory delivery obligations.

5. Order Tracking

Where tracking is available, we will provide a tracking number or tracking link once your order has been shipped.

Tracking information may take several working days to become active after dispatch.

Please allow time for the carrier's tracking system to update.

6. Delivery Delays

Although we aim to deliver orders within the estimated timeframe, occasional delays may occur.

Possible reasons include:

• High order volumes.

• Public holidays.

• Customs processing.

• Carrier delays.

• Adverse weather.

• Logistical disruptions.

If your delivery is significantly delayed, please contact support@emilyandhart.co.uk.

We will investigate the issue and assist you in accordance with your statutory consumer rights.

Unless a different delivery period has been agreed, applicable UK consumer law generally requires delivery within 30 days.

7. Customs and Import Taxes

Some orders are shipped internationally and may be subject to customs procedures.

Applicable taxes and mandatory charges will be handled in accordance with UK law.

Any import-related costs that the customer is required to pay will be disclosed before purchase where applicable.

We will comply with our applicable tax and customs obligations.

8. Incorrect Delivery Information

Customers are responsible for providing accurate delivery details at checkout.

If you notice an error in your shipping address, please contact us as soon as possible at support@emilyandhart.co.uk.

We will attempt to update the information before dispatch where possible.

Once an order has entered the shipping process, address changes may not be possible.

This does not affect your statutory consumer rights.

9. Lost or Missing Packages

If your tracking information indicates that your package has been delivered but you have not received it, please contact us.

We will review the tracking information and investigate the situation with the relevant delivery provider.

Where goods have not been delivered as legally required, we will provide an appropriate remedy under applicable UK consumer law.

10. Multiple Shipments

Orders containing multiple items may occasionally be dispatched in separate parcels.

If this happens, you may receive more than one delivery or tracking number.

Any additional delivery charges will be disclosed before checkout where applicable.

11. Order Cancellation

If you wish to cancel or change an order, please contact our customer service team as soon as possible.

We will attempt to assist before dispatch.

Once an order has shipped, cancellation may need to be handled through our returns process.

Your statutory cancellation rights remain unaffected.

12. Contact Us

For questions about shipping, delivery times, tracking or missing orders, please contact:

Emily & Hart

Website: https://emilyandhart.co.uk

Email: support@emilyandhart.co.uk

Our support team will assist you with your enquiry.

Your statutory consumer rights under UK law remain unaffected by this policy.